eSIM withdrawal, refunds and complaints

Deadline and method

You have 14 days from conclusion of the contract (payment of the order) to withdraw without giving reasons. Sending the statement before the deadline is enough.

The easiest way: the “Withdraw from contract” button on this page. You receive a receipt number and time and a downloadable confirmation. You can always also write to office@wingsbrand.com.

Effects of withdrawal

Payment is refunded without undue delay and no later than 14 days after we receive your statement, using the same payment method.

If before payment you expressly requested early performance, you pay an amount proportionate to what was provided until withdrawal.

The right of withdrawal is lost only after full performance, where before it began you gave express consent and acknowledged losing that right. Sending a QR code or installing the profile does not by itself mean full performance.

WINGS reviews every request individually; the form does not automatically cancel any payment.

Model withdrawal form

To: WINGS sp. z o.o., Żółtki-Kolonia 38A, 16-070 Choroszcz, Poland, office@wingsbrand.com.

I hereby withdraw from the contract for the WINGS MOBILE eSIM service. Order number: … Date of contract: … Name: … Order email: … Date: …

Complaints

For a refund or complaint, write to us with your order number, a description of the problem and the remedy you expect. We will check the terms of the specific plan and the status of its fulfilment and activation. We respond within 14 days. Your statutory consumer rights remain unaffected.