WINGS MOBILE eSIM Service Terms

1. Seller and contact

The seller and contracting party is WINGS sp. z o.o., Żółtki-Kolonia 38A, 16-070 Choroszcz, Poland, tax ID (NIP) 5423261087, REGON 365451702.

Contact for all matters, including complaints and withdrawal: office@wingsbrand.com. The withdrawal form is available at /zwroty-esim.

These terms apply only to WINGS MOBILE eSIM plans. They do not replace or change the terms of the WINGS luggage store.

2. The service

The service is the delivery of an eSIM profile with a prepaid mobile data plan for travel use in the country shown on the plan page.

Plans are data-only. They include no voice calls, no SMS and no Polish or foreign phone number.

Each plan page states the country, data allowance (GB), validity in days, how the validity period starts and – where confirmed – partner networks. The parameters shown at purchase and saved in the order confirmation are binding.

Features not confirmed on the plan page (e.g. hotspot/tethering, top-ups, a specific speed or network technology) are not part of the contract.

3. Validity and end

The validity period starts as described on the specific plan page (e.g. at first connection to a network in the destination, or at installation). Installing the profile does not always start the validity period.

A plan ends when the data allowance is used or the validity period expires, whichever comes first. Unused data does not carry over.

This is a one-off prepaid service. There is no subscription or automatic renewal and no further charges.

4. Technical provider and WINGS responsibility

eSIM profiles and network access are provided by an external technical eSIM provider and local network operators. Coverage depends on the network at your location.

The seller, WINGS sp. z o.o., is responsible to you for performing the contract. Contact us, not the technical provider.

5. Technical requirements

You need an eSIM-capable, unlocked (no carrier/SIM lock) device in a regional version that supports eSIM. The list at /kompatybilnosc is guidance only; the manufacturer's information and an EID number on your device are decisive.

Installation requires a stable internet connection (e.g. Wi-Fi). Guide: /instrukcja.

An eSIM profile is intended for one device. Reinstallation after deletion or transfer to another device is not guaranteed unless the plan page expressly confirms it. Do not delete the profile while troubleshooting – contact us first.

The QR code and activation details are private. We provide them only via a private link sent to the order email. Do not share them.

6. Order, price and payment

Prices are in Polish zloty (PLN) and include VAT (23%). The service is digital – there is no physical shipping or shipping cost.

Payment is made only in the WINGS Shopify checkout. The contract is concluded when you place and pay for the order at checkout; you receive an order confirmation by email.

The eSIM profile is prepared and sent automatically only after payment is confirmed. For an order without an express request for early performance (section 8), fulfilment starts after the 14-day withdrawal period ends.

We do not guarantee a delivery time. If the profile email has not arrived (check spam too), write to office@wingsbrand.com with your order number.

7. Right of withdrawal (consumers)

A consumer (and a sole trader with consumer rights) may withdraw from a distance contract without giving reasons within 14 days of the contract being concluded.

You can withdraw using the form at /zwroty-esim, by email to office@wingsbrand.com or by any other unequivocal statement. Sending the statement before the deadline is sufficient.

We refund payments received without undue delay and no later than 14 days after receiving your statement, using the same payment method unless agreed otherwise (at no cost to you) – subject to section 8.

Details and model form: /zwroty-esim.

8. Performance before the withdrawal period ends

You may expressly request that performance starts before the 14 days end, using a separate statement that is not pre-ticked, before payment. Without that request we do not start fulfilment before the withdrawal period ends.

If you requested early performance and then withdraw, you pay an amount proportionate to what was provided until withdrawal; the rest is refunded.

The right of withdrawal is lost only once the service has been fully performed, if before performance began you gave express consent and acknowledged that you lose the right after full performance. Sending or generating a QR code or installing the profile does not by itself mean the service has been fully performed.

9. Complaints and non-delivery

We are liable for the service's conformity with the contract as provided by law. Send complaints to office@wingsbrand.com with your order number, a description of the issue and the remedy you expect. Do not send the QR code or private link.

We will respond within 14 days of receipt. Your statutory consumer rights (including bringing into conformity, price reduction, termination) remain unaffected.

You may also seek help from a local consumer ombudsman or consumer organisations.

10. Personal data

The controller is WINGS sp. z o.o.. General rules: WINGS privacy policy. eSIM supplement: /prywatnosc-esim.

11. Version and changes

Version: WINGS-ESIM-2026-10-10-v1, effective 2026-10-10. The text has a fixed SHA-256 fingerprint shown on the terms page.

Your order is governed by the version accepted at purchase; its text is included in the fulfilment email. Changes do not apply retroactively.

Polish law applies, without depriving a consumer of protection under mandatory laws of their country of habitual residence.