Questions? We have answers.
Key information about buying, installing and using WINGS MOBILE.
Is VAT included?
The gross PLN price includes 23% VAT. A temporarily unavailable package cannot be purchased on this website.
Do I need a second device for the QR code?
You can show the QR on a second screen. If your phone and OS support it, add eSIM from an image on the same device, or use manual details from the private portal. Never share the code or link.
How do I submit a complaint?
Email office@wingsbrand.com with the order number, issue and requested solution. Do not attach QR codes or private links. WINGS physical-product return rules are not eSIM rules; statutory rights are preserved.
How do I install the eSIM and choose the data line?
Open the private link from the e-mail and scan the QR code, or use the manual installation details, on stable Wi‑Fi. Then choose the WINGS eSIM as your mobile data line in settings. Your main SIM can stay for calls.
When does the package validity start?
It depends on the package: at purchase, at installation, or at the first network connection at your destination. The rule is stated in text next to the buy button and in the e-mail. If installing starts the period, do not install long before your trip.
Is my phone compatible?
The phone must support eSIM in its regional variant and must not be carrier-locked. The model alone does not confirm it is unlocked. Check the compatibility list and the “Add eSIM” option in settings.
How do I receive the eSIM and what does the quantity mean?
After payment is confirmed you receive an e-mail with a private link. Each unit bought is a separate eSIM profile with its own QR code — 3 units are 3 profiles for 3 phones.
What are the package limitations?
Data limit, period, countries and known limitations are in the package specification. The package includes no local number or voice calls.
Can I share the connection (hotspot)?
Only if the package specification lists hotspot as confirmed. Without confirmation, do not assume it is available.
I have no connection. What should I do?
Check that the WINGS line is on and selected for data, that data roaming for this eSIM is on (if the instructions require it), and restart the phone. Do not delete the eSIM. If this does not help, contact support with your order number.
How do I contact support?
Email office@wingsbrand.com. Include your order number; do not send the QR code or a screenshot of installation details.